Privacy

Ikan Villa ("we", "us", "our") operates the website ikan-villa-ubud.vercel.app (the "Site"). This Privacy Policy explains how we collect, use, share, and protect information about you when you visit the Site, make an enquiry, or book a stay with us.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

[Legal entity name], trading as Ikan Villa Banjar, Jl. Jukut Palu, Singakerta, Kec. Ubud, Kab. Gianyar, Bali - 80571, Indonesia Contact: [reservations@ikanvillaubud.com] / [+62 813 3823 7298]

2. Information We Collect

a) Information you give us directly, such as when you submit the contact/enquiry form or make a booking:

• First and last name
• Email address
• Phone number
• Country/region
• Message content and any details you share about your stay (dates, guest count, special requests)
• Payment details, where a booking or deposit is processed (typically handled by our payment or booking platform, not stored directly by us — see Section 6)

b) Information collected automatically, when you browse the Site:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Site, and referring website
• Cookies and similar tracking technologies (see Section 5)

c) Information from third parties, if you book or contact us through a third-party platform (e.g. Airbnb, Booking.com, WhatsApp, Instagram), that platform may share your name and contact/booking details with us.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and process bookings and payments
• Communicate with you before, during, and after your stay (confirmations, check-in details, concierge requests)
• Provide airport transfer, housekeeping, and other requested services
• Maintain records required for accounting, tax, and legal compliance
• Improve the Site and our services (e.g. understanding which pages are most useful)
• Send you occasional offers or updates, only where you have opted in, and with an option to unsubscribe at any time
• Detect and prevent fraud, abuse, or security incidents

4. Legal Basis for Processing

Where applicable data protection law requires it (including Indonesia's Personal Data Protection Law and, for guests from the EU/EEA/UK, the GDPR), we process your data on the following bases:

• Performance of a contract — to process your booking and provide the stay you requested
• Consent — for marketing communications and non-essential cookies
• Legitimate interests — to improve our services and protect our business and guests
• Legal obligation — to meet tax, accounting, and immigration/guest-registration requirements applicable to accommodation providers in Indonesia

5. Cookies

The Site may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use the Site (analytics)
• Support booking and enquiry functionality

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Site.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate the Site, process payments, or manage bookings (e.g. hosting providers, payment processors, booking/channel management tools)
• Staff and villa team members who need the information to prepare for and manage your stay
• Authorities, where required by Indonesian law (e.g. guest registration requirements for accommodation providers)
• Professional advisors (accountants, lawyers) where necessary

Any third party we share data with is expected to protect it and use it only for the purposes we specify.

7. International Transfers

As Ikan Villa welcomes guests from around the world, your information may be processed or stored on servers located outside your home country, including in Indonesia or the country where our hosting/booking providers operate. Where required, we take reasonable steps to ensure such transfers are protected in line with applicable law.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements (for example, guest and financial records may need to be retained for a minimum period under Indonesian law). Enquiry form submissions that do not result in a booking are retained for a limited period and then deleted or anonymised.

9. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain processing
• Withdraw consent for marketing at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [reservations@ikanvillaubud.com]. We will respond within a reasonable timeframe as required by applicable law.

10. Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from children under 16 without parental involvement (e.g. as part of a family booking made by a parent or guardian).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

[Legal entity name], trading as Ikan Villa Banjar, Jl. Jukut Palu, Singakerta, Kec. Ubud, Kab. Gianyar, Bali - 80571, Indonesia
Email: [reservations@ikanvillaubud.com]
Phone/WhatsApp: +62 813 3823 7298